All online returns that are not being exchanged for another item or a store credit are subject to a return fee of USD $12. The return fee will be deducted from the amount of your refund. Returns made for store credit or exchange, or that are due to damaged or wrong items shipped, do not incur the $12 return fee.
Ground Shipping: Firebird offers FREE ground shipping on orders over $95 going to any destination in the contiguous United States. For orders under $95, shipping is $5. Please allow 3-8 business days for arrival. Orders are shipped from the Bay Area in California.
All orders above $150 to Alaska, Hawaii and U.S. Territories qualify for free shipping.
2-Day Shipping: We offer expedited orders with 2-Day delivery for $25. Please note order processing time still applies to the order.
Overnight Shipping: Overnight shipping is available for $35. Please note order processing time still applies to the order.
Visit the Firebird Returns Portal to return an item.
Returns & Exchanges
Firebird will exchange unworn, unused and unwashed products within 30 days of shipment, for free.
Please reach out to firstname.lastname@example.org if you need any help with your exchange or return.
Shipping and Warranties
Invalid Shipping Address: We are unable to ship domestically and/or internationally to P.O./APO/FPO boxes.
Risk of Loss: All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Firebird. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Firebird delivers these items to the carrier.